MQUID INTEGRATED SOLUTIONS LIMITED
|Business Process Analyst / Application Support
Lagos, Lagos State, Nigeria
Summary
Led business process analysis and application support initiatives, ensuring optimal software performance, user satisfaction, and strategic operational improvements for over 3500 active users.
Highlights
Spearheaded and coordinated a project team of 7 in resolving complex project faults, leveraging feedback from 3500+ active users to guide strategic design and increase average engagement time by 3x.
Collaborated with Programmers and Database Administrators to develop and manage an Automated Business Operation Process Software, achieving a 2x improvement in business operations and process monitoring for over 3500 users.
Defined and implemented strategic improvement projects by analyzing existing business processes and workflows, maximizing corporate efficiency and ensuring 100% project success.
Provided comprehensive technical support for business applications, resolving issues promptly and monitoring performance to ensure optimal operation and availability for end-users.
Managed critical user access, permissions, and security settings across various applications, upholding data integrity and compliance standards.
Authored and presented detailed project status reports by collecting, analyzing, and summarizing information and trends, ensuring 100% adherence to project requirements.